We Help You
deliver comprehensive IT support services.
Our approach combines cutting-edge tools and best practices to address IT challenges proactively and ensure seamless technology operations.
IT Support
Galitech Integrated Systems provides top-tier IT support services designed to ensure the smooth operation of your technology infrastructure.
IT Support Services and Tools
All In One IT Support Services
Incident Management
We handle the process of logging, categorizing, and resolving IT incidents. Tools like ServiceNow, JIRA Service Management, and BMC Remedy help track and manage incidents to restore normal service operation as quickly as possible.
Problem Management
We identifies and addresses the root causes of recurring incidents to prevent future occurrences. Tools such as ServiceNow and Cherwell are used to analyze and resolve underlying issues.
IT Service Desk
Description: Provides a centralized point of contact for users to report issues and request support. Service desks use platforms like ServiceNow, Freshservice, MangeEngine and Zendesk to offer support and track service requests.
Asset Management
We Oversee the lifecycle of IT assets, including procurement, deployment, maintenance, and disposal. Solutions such as Ivanti, Asset Panda, and ManageEngine assist in tracking and managing IT assets.
User Training and Support
We provide training and support to users to enhance their ability to use IT systems effectively. Training sessions and user guides are created to assist with software and hardware usage.
Network Monitoring and Management
We monitor network performance and availability, identifying and addressing issues proactively. Tools like SolarWinds, PRTG Network Monitor, and Nagios provide real-time insights and alerts.